How to Report a Pothole in Pune — Every Method

Pune has potholes. Everyone who drives here knows this. What fewer people know is which complaint method actually results in a repair — and which one files your complaint and forgets it.

This is a comparison of every available method, based on how they actually work.

Method 1 — Opinify App (Fastest · Most Effective)

Download the Opinify app (free on iOS and Android). Open it. Tap Report an Issue. Select Roads or Pothole. Take a photograph. The app pins your GPS location. Submit.

That is 60 seconds.

Your report appears immediately on a public map. Neighbours in your ward can add their reports to the same location. When enough residents report the same pothole, NGOs like Poonawal Foundation are notified and can act without waiting for PMC.

The pothole near Nal Stop in Kothrud: 47 residents reported it on Opinify. Poonawal Foundation fixed it in 4 days.

Report your pothole on Opinify — free for Pune residents

Photograph · Pin · Submit · 60 seconds

Download Opinify

Method 2 — PMC Care App (Official · Android Only)

PMC's official complaint app is Android-only. iPhone users cannot use it.

If you are on Android: search "PMC Care" on Google Play. Register with your mobile number and ward details. Select Roads as the complaint category. Upload a photograph. Submit and note your reference number.

What to expect: your complaint reaches the ward office. Resolution depends on the ward officer. No independent tracking mechanism. Complaints are frequently marked closed without action.

Follow up after 7 days using your reference number.

Method 3 — PMC Online Portal

Visit pgrs.punecorporation.org on any browser. Register with your mobile number. Select your ward and complaint type. Describe the issue. Upload a photo. Submit. You will receive an SMS with a complaint number.

This works on both iPhone and Android. Same resolution pipeline as PMC Care. Keep your complaint number.

Method 4 — PMC Helpline — 1800-233-4040

Call the toll-free number. Operational 7am to 11pm daily. Tell the operator your ward, area, and exact street. Be specific about landmarks — near [X] signal, opposite [Y] building. Ask for a complaint reference number. Write it down.

No photo documentation over the phone. Follow up is essential. Useful if you do not have a smartphone.

Method 5 — Twitter / X — @PMCPune

Post a clear photograph with:

Exact location including area and landmark
Your ward number if you know it
Tag @PMCPune
Hashtag #PMCPune

Post between 9am and 11am, Tuesday through Thursday, for the highest chance of visibility.

Works best for photogenic, safety-critical potholes that attract public engagement. Not a reliable primary method. Best used alongside one of the above.

How Long Does PMC Take to Fix Potholes?

By law: 30 to 90 days from the date of complaint.

In practice: faster for potholes with multiple documented complaints and clear photographs. Slower for single complaints with no follow-up. Much slower during and after monsoon season when the volume of complaints is highest.

Pre-monsoon (April–June) is when PMC runs its annual road repair cycle. A complaint filed in May has a better chance of inclusion than one filed in July after the rains have started.

Can I Claim Compensation for Vehicle Damage?

Yes. Under Section 283 of the IPC and the Motor Vehicles Act, PMC is liable for vehicle damage caused by unrepaired potholes they have been informed about.

To make a claim:

Photograph the pothole with date and time visible
Photograph the vehicle damage
File a complaint with PMC (get a reference number)
Obtain a repair estimate from an authorised garage
File a claim at your ward office with all documentation

Keep every document. The reference number from your complaint is evidence that PMC was notified.

Which Method Should You Use?

For the fastest possible result: Report on Opinify. It takes 60 seconds and your report is immediately visible to neighbours and NGOs who can act on aggregated complaints.

For official documentation: Also file on PMC Care or the online portal. Get a reference number. Keep it.

For escalation if nothing happens: Twitter. Then RTI.

Using two methods simultaneously — Opinify for community pressure, PMC for official documentation — is more effective than either alone.

→ Track potholes in your ward: pothole.opinify.co.in

→ Full PMC complaint guide: pmc.opinify.co.in

Report your pothole on Opinify.

Free. 60 seconds. Pune residents only.

↓ Download for iPhone ↓ Download for Android

Opinify is free for Pune residents. iOS and Android. opinify.co.in