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Complete Guide · Pune Citizens · Updated May 2026

How to File a PMC Complaint in Pune

Every method explained — app, portal, helpline, and social media. One of them takes 60 seconds from your phone.

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PMC Helpline:1800-233-4040(7am–11pm)
Roads resolution:30–90 days (by law)
Via Opinify:Under 60 seconds

Pune Municipal Corporation (PMC) handles civic complaints across 15 administrative wards — potholes, garbage, streetlights, water supply, drainage, and more. You have five ways to file a complaint. Below is each one, step by step, with an honest assessment of what to expect.

All Ways to File a PMC Complaint

Ranked by ease of use.

Opinify App

Easiest

File from your phone in under 60 seconds. No portals, no hold music, no login screens.

How to file

  1. Download Opinify — free on iOS and Android
  2. Open the app and tap "Report an Issue"
  3. Take a photo of the issue
  4. The app pins your location automatically — adjust if needed
  5. Add a short description and submit
  6. Your report is live on the map and visible to neighbours
What to expect: The fastest way to document and submit a civic complaint in Pune. Takes under 60 seconds. No waiting on hold, no government portal navigation, no account setup beyond your phone number.

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iOS & Android · No account setup needed

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PMC Care App

Official

PMC's official complaint app. Complaints go directly to the municipal corporation.

How to file

  1. Search "PMC Care" on Google Play Store (Android only)
  2. Register with your mobile number and ward details
  3. Select the complaint category (Roads, Water, Garbage, etc.)
  4. Upload a photo of the issue
  5. Add location — either GPS or manual address
  6. Submit and note your complaint reference number
  7. Follow up after 7 days using the reference number
What to expect: Complaints reach PMC directly. Resolution depends on ward officer responsiveness. No independent tracking — you rely on PMC to update you. Resolution for roads: 30–90 days. Garbage: 3–7 days. Streetlights: 7–14 days. Known issues: the app is Android-only — iPhone users cannot use it. Complaints are frequently marked "resolved" without action taken. No mechanism to challenge a closed complaint. For best results, photograph with a visible landmark and include your exact ward number in the description.

PMC Complaint Portal (Online)

Web-Based

File complaints online at pgrs.punecorporation.org without downloading any app.

How to file

  1. Go to pgrs.punecorporation.org on your browser
  2. Click "New Complaint" and register with your mobile number
  3. Select your ward from the dropdown
  4. Choose complaint type and sub-category
  5. Describe the issue in the text box
  6. Upload a photo (optional but recommended)
  7. Submit — you'll receive an SMS with a complaint number
What to expect: Good for people who prefer a browser over apps. Same resolution pipeline as the PMC Care app — your complaint reaches the ward office. Keep your complaint number to follow up.

PMC Helpline — 1800-233-4040

No App Needed

Toll-free helpline. Call and speak to an operator. Works for anyone with a phone.

How to file

  1. Call 1800-233-4040 (toll-free, 7am–11pm daily)
  2. Tell the operator your ward name and area
  3. Describe the issue clearly — be specific about location
  4. Ask for a complaint reference number — write it down
  5. Call back after 7 days if unresolved, quote your number
What to expect: No app or internet required. Best for older residents or urgent issues. The operator logs your complaint manually, so accuracy depends on the call. No photo documentation. Follow up is essential.

Twitter / X — @PMCPune

Public Pressure

Tag @PMCPune publicly. High-visibility posts sometimes get faster responses.

How to file

  1. Take a clear photo of the issue with location visible
  2. Tweet: "[Issue] at [exact location], [ward]. @PMCPune please action. #PMCPune #PuneProblems"
  3. Include your ward number if you know it
  4. Retweet if no response in 48 hours
  5. Tag local journalists or councillors for added pressure
What to expect: Inconsistent — works best for dramatic, photogenic issues that attract public engagement. A viral tweet moves faster than any portal. Not a reliable primary channel. Works well in combination with Opinify. For best results: tag @PMCPune, @PunePolice if safety-related, and your ward councillor's handle. Post between 9am–11am on weekdays. The PMC social media team is most responsive Tuesday through Thursday. Retweet after 48 hours with no response.

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Common Questions

How long does PMC take to resolve complaints?

By law, PMC must acknowledge complaints within 7 days. Resolution timelines vary by category: garbage — 3 to 7 days; streetlights — 7 to 14 days; potholes and road damage — 30 to 90 days; drainage — 15 to 30 days. In practice, timelines depend on ward officer responsiveness and complaint volume.

What is the PMC complaint helpline number?

PMC's toll-free helpline is 1800-233-4040. Operational 7am to 11pm, 7 days a week. For emergencies — flooding, structural collapse, fire hazard — call 112.

What types of issues can I file a PMC complaint for?

Potholes and road damage, footpath encroachments, garbage not collected, illegal dumping, broken streetlights, water supply disruptions, drainage and sewage blockages, stray animal concerns, noise violations, and illegal construction. Use the "Other" category for anything not listed.

What if my PMC complaint is marked closed without being resolved?

This is common. Your options: (1) Re-file with reference to the previous complaint number. (2) Escalate in person at your ward office with printed complaint details. (3) File an RTI under Section 6(1) requesting the action taken report for your complaint number. (4) Use Opinify — a location-pinned complaint backed by multiple neighbours is harder to dismiss than a single report.

How do I find which PMC ward I am in?

Check your property tax bill — it shows your ward number. Or visit pmc.gov.in and search by area name. Pune has 15 administrative wards under PMC. The Opinify app identifies your ward automatically using GPS.

Can I file a complaint for PCMC (Pimpri-Chinchwad) areas?

PMC and PCMC are separate bodies. For Pimpri, Chinchwad, Akurdi, and Nigdi — use the Sarathi portal at sarathi.pcmcindia.gov.in or call the PCMC helpline at 020-27425500. The PMC Care app and PMC helpline only cover PMC jurisdiction.

What is Opinify and how is it different?

Opinify is a free app for Pune residents to report civic issues in under 60 seconds. Unlike official portals, complaints on Opinify are publicly visible on a map. When multiple residents report the same issue from the same location, it creates documented, community-verified evidence. Available on iOS and Android.

Is Opinify free?

Yes. Opinify is completely free. No subscription, no ads, no in-app purchases. Download on iOS or Android, sign in with your phone number, and start reporting.

मराठीत PMC तक्रार कशी करावी

पुण्यातील रस्त्यांचे खड्डे, कचरा न उचलणे, पाणी पुरवठा खंडित होणे किंवा दिव्यांच्या समस्यांसाठी PMC कडे तक्रार नोंदवता येते. तक्रार करण्याचे पाच मार्ग आहेत — सर्वात सोपा मार्ग म्हणजे Opinify app. फक्त ६० सेकंदात फोटो काढा, लोकेशन पिन करा आणि तक्रार सादर करा.

PMC हेल्पलाइन: 1800-233-4040 (सकाळी ७ ते रात्री ११, सर्व दिवस)

PMC Care App: Google Play Store वर उपलब्ध (Android फक्त)

PMC Portal: pgrs.punecorporation.org

Twitter: @PMCPune ला टॅग करा

iPhone वर डाउनलोड कराAndroid वर डाउनलोड करा

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